As consideration for any purchase you make on the Site, you shall pay Career Protocol all applicable fees and taxes. We (or our third-party payment processor) shall authorize your credit card, bank account, or other approved payment facility you provided during the registration process for the full payment of the fees and any applicable taxes, and you hereby consent to the same. If the mailing address you provided us is in the United States, all payments will be charged and made in U.S. dollars. If the mailing address you provided us is outside the United States or any of its possessions or territories, all payments will be charged in U.S dollars.

You must provide current, complete, and accurate billing and credit card information. You must promptly update all billing information (such as billing address, card number, and expiration date) to keep your account current, complete, and accurate, and you must promptly contact us if your credit card is lost or stolen, or if you become aware of a potential breach of account security (such as an unauthorized disclosure or use of your Sign-In Name or Password). You hereby authorize Career Protocol to obtain or determine updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you to the same extent as the expired card. If payment is not received from your credit card issuer, you hereby agree to pay all amounts due upon demand. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay. You are advised to check with your bank and credit card issuer for details.

Refund Policy – The Following Career Protocol 1:1 Coaching Projects Are Fully Non-Refundable

Career Protocol 1:1 Coaching Projects governed by this policy include and are not limited to:

• The Career Discovery Project
• The Authentic MBA Catalyst Program 
• All Short-Term Projects:
  • The MBA Resume Perfection Project
  • All variations of The MBA Interview Project:
    • Single
    • Double
    • Harvard
• Special Services:
  • Document Expediting
  • Add Another School
  • All variations of the Story Shaping Project:
    • <500 words
    • >500 words
  • All variations of additional Interview Prep Calls:
    • Interview Essentials
    • HBS
  • Waitlist Coaching

All purchases of Career Protocol 1:1 Coaching Projects (and the included products, courses, services, and content) are final. Under no circumstances will Career Protocol offer a refund on a 1:1 Coaching Project purchase.

Refund Policy – The Below Services Come with Our 7-Day Guarantee

Career Protocol services governed by this policy include and are not limited to:

• The Get Into Business School Projects:
  • The Authentic MBA Application Guided Quest
  • The Authentic MBA Application Essentials Project
• The Design Your Own Authentic MBA Application Program
• The YOMO Fully Guided Quest
• The YOMO Programs:
  • The YOMO Group Coaching Program
  • The YOMO Self Study Program

At Career Protocol, we understand that things happen. We genuinely want you to be successful and happy with your career transformation, which is why when you enroll in a project or program as a student, you get a “7-Day Guarantee.” The guarantee states that if you change your mind about your purchase within the first week (7 days from purchase) for any reason, we will provide a full refund- no questions asked.

Our 7-Day Guarantee is governed by the following terms.

In order to qualify for a refund, email us within the first 7 days from your enrollment date. In order to improve, we would like for your honest feedback about why the project/program was not a good fit for you and your career needs, but this is not a refund requirement.

Refund Policy – All Career Protocol Services with 365-Day Guarantee

Career Protocol services governed by this policy include and are not limited to:

• The YOMO Programs:
  • The YOMO Group Coaching Program
  • The YOMO Self Study Program

At Career Protocol, we are so confident that you will get results that we give you an entire calendar year (365 days) to complete the program, do the work and put what you’re taught to the test.

We want you to give your best effort to apply all the strategies taught in the course and give yourself the best chance at success, which is why if we don’t hold you accountable for putting in the work, we’re doing you a disservice.

These programs have been stress-tested to make sure that as long as you follow the modules and complete the action items for each lesson, you will get results.

Which is why when you enroll in a course or group coaching program as a student, you get a “365-Day Guarantee.” The guarantee states that if you enroll in one of our courses, watch all the video lessons, complete all of the required work and action items, and still don’t see results within the first year (365 days), we will provide a full refund.

Our 365-Day Guarantee is governed by the following terms.

In order to qualify for a refund, you must have completed the base course of the related group coaching program, and email us within the first year from your enrollment date, including proof that you did the work in the course and it did not work for you. You must include your completed coursework with your request for a refund, as well as the required assignments (specific to each course). If you request a refund and do not include your completed coursework by the 365th day, you will not be granted a refund.

If you haven’t completed the course or the required assignments, then you won’t be eligible for the guarantee. We’ll ask for your completed course work and ask what didn’t work for you (so we can learn and improve).

The work that you need to submit with your request for a refund includes ALL of the following items, as well as the specific requirements outlined for each course (see below).

Requirement 1: Complete the course. This includes watching all video lessons in full. 

Requirement 2: Complete & attach all workbooks and documents filled in with your notes/answers, to show that you’ve taken the time to apply the course lessons.

Requirement 3: Tell us why this course was not a good fit for you and your career needs. What did you expect that you did not get once inside the program?

Here’s how our guarantee DOES NOT apply:

You enroll, never complete the course, and email us within a year asking for a refund.

You enroll, do none of the assignments, and email us asking for a refund.

Career Protocol Payment Cancellation Policy

A User who enrolls may not cancel the contract under any circumstances outside the “365-Day Guarantee” period. Upon enrollment, the User will be responsible for the balance of sale owing and must pay all further installments as agreed and on time. Should the User fail to make any payment as and when due, we reserve all our rights against said User for failure to make installment payments on time, including, but not limited to, mandating a collection agency or attorney to obtain payment from User, which may adversely affect the User’s credit rating. The User must reimburse us for all reasonable fees (including legal and collection agency fees) incurred in collecting the balance of sale and is not eligible for the “365-Day Guarantee.”

We will NOT provide refunds more than 365 days following the date of purchase. After day 365, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.

After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.

Please note – this is a serious business course, it’s not magic. If you’re not ready to put in the work and take real action, you won’t see the results. We put an extraordinary amount of time, money and effort into all of our Programs, and we expect you to do the same. Our courses are for serious students only.

If you have any questions or concerns about your purchase, please let us know by contacting our support team directly. The support desk can be reached at [email protected]