Interview Project Service Agreement

This is an Agreement between You (“Client” or “You”) and Career Protocol, LLC (“Career Protocol” or “We/Us”). The purpose of this Agreement is to describe the terms under which Career Protocol will provide You with services to help You in applying to business school during the application season that ends at the end of the first April following the execution of this Agreement.

The investment You will make and the services You will receive depend on the project You choose when You check out, described further below.


For the consideration set forth in this Agreement and in exchange for Your agreement to the promises contained in this Agreement, it shall be Career Protocol’s pleasure to serve You by providing the following products and services during the term of this Agreement.

A. Resources. You will receive access to the following proprietary Career Protocol resources:

  • Our proprietary interview training program with video lessons, worksheets, and practice

B. Communication with your Career Protocol Coach. You will have access to Career Protocol’s advice through the following personal communications:

  • One 25-minute Kick-Off Call between You and Your Career Protocol Coach
  • One 55-minute deep dive Zoom Mock Interview session (for the single and Harvard project) or two 55-minute deep dive Zoom Mock Interview sessions (for the double project)
  • Recordings of all calls as You request

C. Application review:

  • Your package includes High-Level Review of one (and only one) MBA or job application. Your coach will complete this review on their own time and use it to inform your Mock Interview session(s).

Please see Appendix A for additional clarifications and exclusions of Our service.


In exchange for these services, You agree to pay Career Protocol the following fees:

A. Base Project Fee. Your base fee depends on the interview project You select.

B. Additional fees. Should You desire additional interview preparation calls beyond those included in your project, You will have the opportunity to purchase them for an additional fee.


You agree to pay the entire Base Project Fee upon executing this Agreement. You understand that Career Protocol will not begin providing services until receiving Payment in full.

Career Protocol will send You a timely invoice for any additional fees, for example, in the event that You decide to add additional interview prep calls. You agree to pay these additional invoiced amounts upon receipt. You agree to waive any right to contest any invoice unless any objection or dispute is communicated to Career Protocol in writing within thirty days of receiving the invoice.

Interview Project Services are subject to the below refund and usage schedule:

Once You sign this agreement and pay for your project, You have three options to proceed:

  1.  You may begin right away. (No refunds possible.)
  2. You may gain access to Career Protocol’s Interview Hero resources right away, but wait to begin the service. (In this event, $500 of your fees – the price of the course – will be nonrefundable.)
  3. You may wait and hold your spot for up to 14 calendar days. (In this event, You may request a full refund any time before the 14 days are up, provided You have not begun use of the service or accessed our resources. This option exists in the event that You do not receive an interview invite and therefore no longer need the service.)

Deadline to complete service – 30 calendar days (inclusive) after the initial purchase date

Deadline to request a refund – 14 calendar days (inclusive) after the initial purchase date

The service must be completed within 30 calendar days. After that, You forfeit the right to the service. No refunds will be given and the service will not roll over to a later date.

After 14 calendar days from the initial purchase date, it is no longer possible to request a refund if the service has not been used.

Once the service has been initiated, no refunds are possible.


A. Career Protocol acknowledges, represents, and agrees to the following:

  • Client confidentiality. Career Protocol will maintain the confidentiality of personal information Career Protocol receives from the Client during the course of the services.
  • Prompt response times. Career Protocol will exercise good faith efforts to return written work and promptly respond to all other communications from Client within two business days where reasonably possible.

B. Client acknowledges, represents, and agrees to the following:

  • Services expire after 30 calendar days. All interview preparation calls must be completed within 30 calendar days. You understand and agree that Career Protocol will provide services to You only during this period. Projects, parts of projects, or any other services purchased cannot be rolled forward for any reason. Any services not used within the 30 days expire and are nonrefundable.

  • Confidential, copyrighted, and proprietary nature of Career Protocol materials. You agree not to violate the confidentiality and intellectual property rights of Career Protocol’s materials. That is, You understand and agree that all materials provided by Career Protocol, including all materials available on the Career Protocol portal and all other written materials from Career Protocol are the property of Career Protocol. You understand and agree that this Agreement provides You solely with a temporary, personal license to use these materials, which You may not copy or transfer.

If You knowingly provide these materials to any other individual, business school applicant, admissions consultant, or other entity, You agree that You will owe Career Protocol damages that include, but are not limited to, the Two-School Base Project Fee for each person with whom You have wrongfully shared these materials, whether or not that person applies to business school. If You knowingly provide these materials to a competitor of Career Protocol or other provider of similar services, You understand that You may be liable for monetary damages including Career Protocol’s lost profits and business opportunities (see Limitation on Liability, below).

Career Protocol understands and agrees that Your personal essays, written application answers, resume, and similar items are not Career Protocol’s intellectual property, even if Career Protocol assisted You in drafting or editing them, and thus You may continue to use them at Your discretion.

You further represent and agree:

  • That all information and materials You have provided or will provide to Career Protocol and its representatives will be truthful, accurate, and written by You (i.e., not plagiarized or written by anyone else);
  • That once You commence any work on your interview project, You have committed to completing this project and can no longer request a refund.

Please see Appendix B for an outline of additional principles we expect You to adhere to during this engagement.

C. Disclaimer of Warranties:

Other than the specific limited warranties outlined above, Client acknowledges that Career Protocol provides no other express or implied warranties with respect to the materials or services under this agreement, and expressly disclaims any implied representations or warranties. In particular, because the MBA application process and subsequent recruitment processes are subjective, Client acknowledges that neither Career Protocol nor its representatives make any express, implied, or other representations or warranties with respect to the impact these services have on the Client’s application success rate. Neither Career Protocol nor its representatives can or do make any express, implied, or other representation or warranty that the Client will be admitted to any academic institution or achieve any other specific professional outcome.


  1. Limitation of Liability. In no event shall either Client or Career Protocol be liable for any damages exceeding the fees due under this Agreement, except in the event that Client violates Career Protocol’s confidentiality, copyright, or other intellectual property rights (see Section IV(B), above). In that event, Career Protocol shall be subject to both injunctive and monetary relief, with such monetary relief not limited to the specific fees described in Section IV(B), but to further include any other lost profits or monetary damages to Career Protocol. Otherwise, neither Client or Career Protocol shall be liable for any lost profits of any kind or any indirect, special, general, incidental, punitive, or consequential damages.
  2. Career Protocol’s Right of Termination. Career Protocol will be entitled to immediately terminate this Agreement on written notice to the Client for any egregious behavior, deception, or other misconduct by the Client, with such termination to be at Career Protocol’s reasonable discretion. Career Protocol will not refund Client for any Career Protocol project services which have already been paid but remain incomplete at the date of termination.
  3. Assignment. Career Protocol shall have the right, at its election, to assign this Agreement to any person, firm, or corporation. The Client may not assign its rights under this Agreement under any circumstances.
  4. Entire Agreement. This Agreement contains the entire Agreement between the parties and supersedes all previous negotiations, understandings, and agreements, verbal or written, with respect to any matters referred to in this Agreement. This Agreement may not be modified other than by a written modification signed by both parties.
  5. Jurisdiction and Choice-of-Law. This Agreement shall be construed in accordance with and pursuant to the laws of the State of Texas. Career Protocol and the Client agree to submit any dispute they cannot resolve to mandatory mediation. If such mediation fails, any action is subject to the exclusive jurisdiction and venue of the state or federal courts of Texas.

~~~~~~~~~~~~~~~~~~~~~~~~~~~ APPENDIX A – SERVICE EXCLUSIONS ~~~~~~~~~~~~~~~~~~~~~~~~~~~

We are delighted to serve You per the parameters of the above Agreement. This appendix provides further clarification of the boundaries of what is included in this service and what is not included.

Client acknowledges, represents, and agrees that the following services are NOT included in your basic project, some of which can be added on, incurring additional fees.

Services that are not provided or promised under any circumstances:

  • Calls outside working hours. Your Coach will conduct business during regular business hours (9AM to 5PM in their time zone). Any calls scheduled outside these times will be scheduled at Your Coach’s discretion and on an exceptional basis.
  • Fact-checking or Your background check post-admission. MBA programs and employers conduct a background check to affirm that the information submitted in Your application is accurate. It is Your responsibility to ensure that all the information You submit to schools or companies is correct (including any transcript translations that may be required) and will be confirmed in a background check. We do not provide support with that stage of the process.
  • Any general support outside of the MBA (or job) interview itself. We know that life happens and things come up. We’re here to help You cross the finish line on your MBA applications or job hunt successfully, but We confine our coaching to that process itself – in the case of this engagement, interview preparation for specific, discrete opportunities. We might be able to provide additional support or coaching You might need or want beyond that scope, but such coaching would require purchase of an additional service and be deliverable pending your Coach’s availability and ability.
  • Therapy. We are not trained or certified mental health professionals, and We are not qualified to give any advice related to mental health. In this day and age, everyone needs a committed listener and someone who can help us grow internally and heal past wounds. We strongly encourage You to seek the guidance of a mental health professional in your own life, especially if You have suffered past trauma or have unprocessed experiences from Your past that You feel are holding You back. (We are firm believers in therapy ourselves!) Nevertheless, We are not qualified to play that role for our Clients, nor should any of our guidance be considered as such.

~~~~~~~~~~~~~~~~~~~~~~~~~~~ APPENDIX B: OUR EXPECTATIONS OF YOU ~~~~~~~~~~~~~~~~~~~~~~~~~~~

We expect our clients to adhere to these principles in their work with Us and beyond:

  •   Honesty – truthful in all things at all times with Us and in all their communication.
  •   Integrity – completing work in a timely matter and to a high degree of excellence.
  •   Humility – willing to learn and open to discovery.
  •   Accountability – taking full responsibility for their actions and effort, knowing that neither We nor they control the outcome.
  •   Respect – understanding and honoring boundaries, seeking to communicate clearly, effectively, and proactively.