A. Career Protocol acknowledges, represents and agrees that:

• Client confidentiality. Career Protocol will maintain the confidentiality of personal information Career Protocol receives from Client during the course of the Services.
• Prompt response times. Career Protocol will exercise good faith efforts to return written work and promptly respond to all other communications by Client within two business days where reasonably possible.
• Exceptions to response times. For public holidays (including the two weeks surrounding Christmas and New Year’s), the Career Protocol team pauses the turnaround schedule so that both You and Your Coach can take time off for other commitments, friends, and family. A detailed explanation of our holiday turnaround schedule is accessible in the careerprotocol.academy. Most importantly, please note that Career Protocol will be closed from December 22, 2023 through January 2, 2024. As such, the last essay draft submission date for turnaround in 2023 is December 20, 2023.

B. Client acknowledges, represents and agrees that:

1. Services expire after one application round.

Career Protocol’s obligation to provide Services ends at the end of the round of admissions following the execution of this Agreement. That is, You understand and agree that Career Protocol will provide Services to You only during the round for which You signed up in a single application season. Projects, parts of projects, or any other services purchased cannot be moved to a future year or season for any reason. Any services not used within the timeframes outlined below expire and are nonrefundable.

• Definition of Rounds:
  
  • Round 1: Ends September 30 after execution of this agreement
  • Round 2: Ends January 31 after the execution of this agreement
  • Round 3: Ends April 30 after the execution of this agreement
  • Possible scenarios:
    
    • If You sign up before Round 1, You have until the end of Round 1 applications of the same season to complete Your project. Application content (essays, resume, online responses, and recommendations) must be completed by September 30. Interview coaching for R1 must be completed by December 15.
    • If You sign up before Round 2 but after Round 1, You have until the end of Round 2 of the same season to complete Your project. Application content (essays, resume, online responses, and recommendations) must be completed by January 31. Interview coaching for R2 must be completed by March 15.
    • If You sign up before Round 3 but after Round 2, You must complete Your project by the end of Round 3 of the current application season. Application content (essays, resume, online responses, and recommendations) must be completed by April 30. Interview coaching for R3 must be completed by May 31.
    • You may not, under any circumstances, extend the completion of Your project beyond the first April 30, following the execution of this agreement. Any aspect of the project unused at that point will be forfeited.
    • Round Change Service Charge. If You decide to move Your project to a later round after the 7-Day Trial Period (see below), You agree that: Your Coach will cease work on Your project and resume after the current round is over (September 30 for Round 1, January 31 for Round 2). You will pay the Round Change Service Charge of $3,000 before work on Your project with Your Coach resumes.

2. Both Parties are subject to a 7-Day Trial Period.

Both You and Career Protocol have 7 calendar days to adjust this agreement. Once this agreement has been executed, Your Coach will schedule Your kick-off call. Within 7 calendar days of that initial kickoff call, You have the following options:

• You may decide to cancel Your service and request a full refund.
• You may request to work with a different Coach (only one Coach change permitted and subject to availability of an alternate Coach).
• You may decide to shift Your project to a later round without paying the Round Change Service Charge.
• If You take, no action within 7 calendar days of Your kick off call, the terms of this agreement will stand. You will not have the right to a refund for any reason, and if You choose to change rounds, You will be subject to the Round Change Service Charge.

In the same 7-Day Trial Period, Career Protocol also has the right to…

• Cancel this agreement and issue a full refund
• Change the Coach You are working with if We feel there is a better fit for You.
• •  

3. Confidential, copyrighted, and proprietary nature of Career Protocol materials.

You agree not to violate the confidentiality and intellectual property rights of Career Protocol’s materials. That is, You understand and agree that all materials provided by Career Protocol, including all materials available on the Career Protocol portal and all other written materials from Career Protocol are the property of Career Protocol. You understand and agree that this Agreement provides You solely with a temporary, personal license to use these materials, which You may not copy or transfer.

If You knowingly provide these materials to any other individual, business school applicant, admissions consultant, or otherwise, You agree that You will owe Career Protocol damages that include, but are not limited to, the Three-School Base Project fee for each person with whom You have wrongly shared these materials, whether or not that person applies to business school. If You knowingly provide these materials to a competitor of Career Protocol or other provider of similar services, You understand that You may be liable for monetary damages including Career Protocol’s lost profits and business opportunities (see Limitation on Liability, below).

Career Protocol understands and agrees that Your personal essays, written application answers, resume, and similar items are not Career Protocol’s intellectual property, even if Career Protocol assisted You in drafting or editing them, and thus You may continue to use them at Your discretion.

You further represent and agree:

• That all information and materials You have provided or will provide to Career Protocol and its representatives will be truthful, accurate, and written by You (i.e. not plagiarized or written by anyone else);
• That Career Protocol is not obligated to edit work that has been written, rewritten or edited by a third party;
• That Career Protocol is not obligated to line-edit recommendations, whether written by the recommender or by You, but will give broader feedback and advice on the recommendation;
• That Career Protocol is not obligated to edit essays more than 50% over the stated word limit;
• That once You commence any work on any application within a project offering, You have committed to completing this application and cannot start a different application later in the engagement in its place, without both applications “counting” toward the number of schools in Your project.
• •  

Please see Appendix B for an outline of additional principles we expect You to adhere to during this engagement.

C. Disclaimer of Warranties:

Other than the specific limited warranties outlined above, Client acknowledges that Career Protocol provides no other express or implied warranties with respect to the materials or services under this agreement, and expressly disclaims any implied representations or warranties. In particular, because the MBA application process and subsequent recruitment processes are subjective, Client acknowledges that neither Career Protocol nor its representatives make any express, implied or other representations or warranties with respect to the impact these services have on Client’s application success rate. Neither Career Protocol nor its representatives can or do make any express, implied or other representation or warranty that Client will be admitted to any academic institution or achieve any other specific professional outcome