Everybody is awesome. We’re all trained in the Career Protocol ways, and we all work as a team. But we each have slightly different personalities and passions. So you can’t go wrong!! You will choose your coach when you sign up for the project based on who is available at your chosen time.

The exact deliverables for your project are outlined on that service’s page. As far as working with a Career Protocol Coach, you can expect personalized attention and guidance based on years of experience, tried and tested tools, and a passion for helping you shine as the unique human you are. Expect a mix of guiding questions, thought partnership, and communications coaching based on our decades of experience.

Like any other relationship, the more work you put into your deliverables, the more you’ll get out. Those who get the best results are receptive to feedback and open to doing the work their Coach recommends.

We’re happy to report that these problems very seldom arise. Nonetheless, our world-class customer success team is standing by, and is committed to resolving any issues that come our way. Just contact [email protected] if you have any problems.

After you book a session, your Coach will confirm the booking and be connected to you via email within two business days (keep an eye on spam). Most coaches reply the same day. If you haven’t heard from your coach within two days of signing up, just contact [email protected].

We adhere strictly to a two-business day turnaround schedule. If you work quickly and turn drafts in consistently, you’ll be finished with your resume within 10 days. Essays can take a bit longer, but again, if you work quickly, you can complete them within 2 weeks. Please keep the holidays in mind: we take the days around Christmas and New Year’s off, and these do not count as business days in the two-business-day turnaround, so please get started ASAP.

You have 24 hours after your kickoff call (but before any more work is completed) to either request a full refund or request a different Coach. If you request a different Coach, we will pair you with the coach you request (or assign you a new one as soon as possible).

Once the work has begun, we cannot issue a refund. However, we strongly recommend you express any questions, concerns, or comments to your Coach. In nearly all cases, your Coach will be able to help you find a resolution, as long as you communicate with them.

If you’d like to switch Coaches after your kickoff call, you may do so within 24 hours by emailing [email protected].